Frequently Asked Questions

Where Do I Purchase a Ticket?

Right here, at travelstarline.com! We’re online 24/7, and you can book, manage, and change your reservation with just a few clicks.
Starline tickets are currently offered only on our website or at our respective Starport departure points, where you can purchase a ticket directly from one of our crewmembers, and then jump onboard.

Can I Bring Food or Drinks Onboard?

Yes, you are welcome to bring your own food or drinks onboard, provided it does not disturb the passenger experience of anyone else on the vehicle and is compliant with Starline Travel, LLC's terms and conditions in addition to all Federal, State, or International law and any combination therein. We also ask that any beverages be in plastic containers, as glass is prohibited.

As always, please be respectful of your fellow passengers. Our crews reserve the right to refuse service or remove any passengers who are creating a disturbance or we feel represent a danger to passenger or crew safety.

In certain instances, a crew member may request you consume your food or drink before boarding a scheduled Liner in an effort to ensure a comfortable onboard experience for all. We will make every reasonable effort to notify and accommodate passengers asked to finish consuming pre-purchased food before boarding their Liner.

Why Does Starline Call its Vehicles “Liners”?

Starline operates highly efficient, 54 passenger vehicles that include premium, high quality seats, free wi-fi onboard, and a host of amenities you’d expect to make your journey comfortable. We see them as something like space shuttle on wheels, and we call them “Liners” because to us, they’re nothing less than that.

What is the “Star” Cabin?

The Star cabin is our main class of service onboard, with 2 by 2 high quality, premium open seating, so you can sit where you’d like, but never end up in the middle.

But because we all like lists, here’s what you need to know about the amenities of the Star Cabin:

  • Our lowest fares
  • Zone boarding
  • 2x2 high quality, premium open seating
  • 1 free cabin bag (see baggage for more information)
  • 1 free hold bag (see baggage for more information)
  • Free wi-fi onboard & enroute
  • Drinks & snacks available for purchase
  • Friendly, punctual service

What is the “StarPlus” Cabin?

The StarPlus cabin is our premier cabin of service, where you can enjoy StarPriority boarding, extra baggage allowance, a free drink or snack onboard, and more room to stretch out at the front of our Liners with the seat next to you guaranteed open.

You won’t have to sit next to anyone, you’ll enjoy more attentive service from our professional crews, and you’ll be the first off upon arrival. But because we all like lists, here’s what you need to know about the amenities of the StarPlus Cabin:

  • StarPriority boarding
  • 1x1 high quality, premium seating at the front of the cabin
  • 1 free cabin bag (see baggage for more information)
  • 2 free hold bags (see baggage for more information)
  • Total flexibility with waived change fees (see changes for more information)
  • Free wi-fi onboard & enroute
  • Free snacks & drinks onboard
  • Friendly, punctual service

Can I Cancel and Refund My Ticket?

All Starline tickets are non-refundable and non-transferable; however, any Starline ticket can be re-issued in the form of a future travel credit for the named passenger that can be applied towards a new ticket! 

To change your ticket, simply call us toll free at (800) 269-6028 or e-mail help@travelstarline.com no later than 24 hours prior to your travel date(s) to modify your reservation. All ticket changes are subject to a $10.00 rebooking fee plus any applicable fare differences (change fee is waived for StarPlus passengers, but any fare difference does apply). All changes must be completed prior to the day of travel without exception.

Please note that tickets purchased for travel on the same day are non-changeable, as all changes must be completed prior to the day of travel for all Starline tickets. All tickets are non-refundable and non-changeable on the day of travel, and passengers who fail to present themselves for travel on their ticketed service will be considered a "no show" and forfeit their ticket's value (see "no show" policy).

Can I Change My Ticket?

Yes, all Starline tickets are able to be re-issued in the form of a future travel credit for the named passenger that can be applied towards a new ticket! Note that all Starline tickets are non-transferable.

To change your ticket, simply call us toll free at (800) 269-6028 or e-mail help@travelstarline.com no later than 24 hours prior to your travel date(s) to modify your reservation. All ticket changes are subject to a $10.00 rebooking fee plus any applicable fare differences (change fee is waived for StarPlus passengers, but any fare difference does apply). All changes must be completed prior to the day of travel without exception.

Please note that tickets purchased for travel on the same day are non-changeable, as all changes must be completed prior to the day of travel for all Starline tickets. All tickets are non-changeable on the day of travel, and passengers who fail to present themselves for travel on their ticketed service will be considered a "no show" and forfeit their ticket's value (see "no show" policy).

Can I Standby on Another Liner?

Yes, all Starline tickets allow standby on an earlier departure, provided travel is on the same date and route as originally ticketed.

In order to standby, you must be present at the departure Starport at least 15 minutes prior to desired Liner for standby’s departure time and present your original, valid ticket for the same day on the same route to the designated Starline crew member. You will then be put on the standby list by our crew for your ticketed cabin and cleared into any remaining seats after boarding for ticketed and walk up passengers is completed.

Standby priority is on a first come, first serve basis, and all standby passengers must pay the $5.00 standby fee prior to boarding. Note that the $5.00 standby fee is waived for passengers holding tickets in the StarPlus® cabin.

How Much Luggage Can I Take on Starline?

Star® Cabin Passengers:
Cabin Baggage Allowance- All passengers are entitled one piece of carry on baggage, not to exceed 22 inches x 15 inches x 10 inches in dimension and 10 pounds in weight.

Hold Baggage Allowance- Starline does not offer checked baggage service, and assumes no liability for any baggage transported. All passengers are entitled one piece of hold baggage to be placed under the vehicle, not to exceed 50 pounds in weight and to be of reasonable size and dimension not to exceed 62 linear inches (or as determined by the discretion of the crew). Additional baggage may be purchased at $5.00 per piece, with a maximum of 4 checked pieces of baggage per passenger. Overweight/oversized baggage will be charged a flat rate of $10.00 per piece, not to exceed 100 pounds. IF YOU HAVE ANY QUESTIONS REGARDING CHECKED BAGGAGE PLEASE REACH US VIA OUR EMAIL help@travelstarline.com or via twitter @travelstarline

StarPlus® Passengers:
Cabin Baggage Allowance- All passengers are entitled one piece of carry on baggage, not to exceed 22 inches x 15 inches x 10 inches in dimension and 10 pounds in weight.

Hold Baggage Allowance- Starline does not offer checked baggage service, and assumes no liability for any baggage transported. All StarPlus® passengers are entitled to two piece of hold baggage to be placed under the vehicle, and each of which cannot to exceed 50 pounds in weight and are to be of reasonable size and dimension not to exceed 62 linear inches (or as determined by the discretion of the crew). Additional baggage may be purchased at $5.00 per piece, with a maximum of 4 checked pieces of baggage per passenger. Overweight/oversized baggage will be charged a flat rate of $10.00 per piece, not to exceed 100 pounds. IF YOU HAVE ANY QUESTIONS REGARDING CHECKED BAGGAGE PLEASE REACH US VIA OUR EMAIL help@travelstarline.com or via twitter @travelstarline

What is a “Starport”?

Starport is our name for our vehicle’s designated stops at a scheduled destination for passenger departure and arrivals. For more information, please see our “destinations” page.

When Should I Arrive at the Starport?

All passengers are advised to arrive 15 minutes prior to their scheduled departure. Liners close 5 minutes prior to departure, and passengers who fail to arrive before that time risk forfeiture of their seat and being considered a “no show”

Can I Park at a Designated Starport?

Starline does not expressly provide nor guarantee parking for our passengers at our designated Starports.

When Does Boarding Begin?

Boarding begins a 15 minutes prior to scheduled departure.

What Do I Need to Board my Scheduled Starline Liner?

You must bring your printed boarding pass or a visibly verifiable copy of your boarding pass (such as on the screen of a smartphone), which is included in your E-Ticket receipt from travelstarline.com.

If you have any questions regarding tickets or boarding passes please reach us via e-mail help@travelstarline.com or via twitter @travelstarline.

How Is Boarding Organized?

All Starline services board by zones, as determined by the time of ticketing and cabin of service purchased. Zones include:

StarPriority – StarPlus® Cabin Passengers & Passengers who purchased StarPriority
Zone 1 – Star® Cabin Passengers holding pre-purchased tickets
Zone 2 – Star® Cabin Passengers purchasing tickets at the departure StarPort
Additional zones based on advanced booking coming soon!

What is “StarPriority” Boarding?

StarPriority boarding allows early boarding for passengers who are seated in the StarPlus® Cabin and passengers seated in the Star® Cabin who have paid extra to board early and have the first choice in available seats.

What is a “No-Show”?

Any passenger who is not present for their ticketed Liner 5 minutes prior to scheduled departure may be considered a “no show”, which will cancel their ticket’s validity and forfeit any remaining value.

Does Starline Assign Seats?

No, all Starline service allows open seating in all cabins of service.

Can I Bring My Pet Onboard?

Dogs, cats, birds, or other animals will not be transported on any Starline service. A service animal, trained for the purpose of accompanying a special needs traveler, will be permitted to travel with the passenger at no additional charge.

Can I Smoke Onboard?

No, in accordance with Federal law all Starline service is 100% non-smoking. Any failure to comply with this may result in a passenger’s removal from their service with no refund, in accordance with the Starline Travel’s terms and conditions.

Can I Buy Food Onboard?

Yes, Starline service includes food and drinks for sale onboard.

What Will My Liner Have Onboard?

Starline's exclusive Liners combine modern efficiency with luxurious comfort. Find out more about our specific type of Liners and what to expect onboard via our experience page!

Due to operational limitations, we cannot guarantee the quality or presence of the wi-fi signal and are not liable for our any information transferred via the wi-fi network. For more information, please refer to the Starline Travel's terms and conditions.

How Fast is the Free Wi-fi?

The free wi-fi’s speed is based on a number of factors, including, but not limited to, signal strength, road conditions, weather conditions, and number of users. Due to operational limitations, we cannot guarantee the quality or presence of the wi-fi signal and are not liable for our any information transferred via the wi-fi network. For more information, please refer to the Starline Travel's terms and conditions.

Will My Liner Have a Restroom Onboard?

On any route over 2 hours, a restroom will be on board. However, on some of our shorter offerings, a restroom may or may not be available, based on the offering you selected. Onboard amenities are can be found when reviewing your different ticket and route selections.

What Happens if My Liner is Delayed?

In the event of a Liner delay, Starline will make every reasonable effort to keep you informed and up to date as to the status of your delayed departure and corresponding arrival. Passengers delayed over 3 hours are entitled to a Starline travel credit in the full value of their delayed, one-way fare if requested in writing to help@travelstarline.com after the completion of their ticketed itinerary. For more information, please refer to the Starline Travel’s terms and conditions.

What Happens if My Liner is Canceled?

In the event of a Liner cancelation, Starline will make every reasonable effort to rebook you on the next available service for your ticketed destination. If no available option meets the need of the canceled passenger, Starline will offer a full refund up to the value of the canceled passenger’s unused ticket.

Where Should I Tell Someone Who is Picking Me Up to Meet Me?

You should direct them to our designated Starport in your arrival city.

Will I Enjoy Riding Starline?

Yes! We’ve designed a travel experience that we believe you’ll love as a passenger focused around safety, reliability, and efficiency—join us onboard soon to find out what the future of travel really feels like!